Unlocking opportunities: Business Process Outsourcing in Kenya for German companies

As the German private sector faces increasing challenges due to a shortage of skilled labor, particularly in the IT industry, strategic solutions are essential. The webinar “Unlocking Opportunities: Business Process Outsourcing in Kenya for German Companies” explores the chances of BPO of digital services. With the Kenyan Medium-Term Plan prioritising Business Process Outsourcing and Information Technology Enabled Services (BPO/ITES), Kenya is investing in its ICT infrastructure and technology hubs. This poses a unique opportunity for German companies. By outsourcing commissions to the skilled work force in Kenya, operational costs decrease and collaboration increases.  

The webinar will feature a keynote presentation by Stefan Schott, Head of the Global Partnership Hub at Friedrich Naumann Stiftung, who will offer valuable insights into the Kenyan BPO sector. Attendees will also hear a real-world success story showcasing the mutual benefits of BPO for German and Kenyan stakeholders. Roselyn Maundu, chair of the BPO Association Kenya, provides first-hand knowledge for the webinar. Additionally, Peer Heinlein, CEO of Heinlein Supports, will share his experience. A discussion will follow, focusing on potential challenges and the broader implications for the German private sector.

The event is part of the International Digital Dialogues, hosted by the Afrika-Verein der deutschen Wirtschaft in collaboration with the Kenyan Ministry of Information, Communications and the Digital Economy and the German Federal Ministry for Digital and Transport.  

You can register here: Registration